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Troubleshooting

If you're experiencing issues with receiving our publications, this page is here to help.

Follow these general steps to ensure our publications reach you.

Computer Keyboard
 
Troubleshooting

Follow these general steps to ensure our publications reach you.


Our publications are distributed via our Wix website. Given the large distribution lists, our emails sometimes are marked as marketing emails and end up in a spam folder.

  1. Add news@mundus-international.com and info@mundus-international.com to your email client address book. This tells the inbox that it should expect to receive emails coming from that address. Each email client has a different process for adding email addresses, which can be found in their help documentation.

  2. Request that your IT/Email team whitelist https://www.mundus-international.com/.This tells your email server that it should expect to receive emails from any from address containing mundus-international.com.

  3. Request your IT/Email team to whitelist our IP sending addresses. If you would like our IP sending addresses, please contact us.

  4. Open and click on links in the emails you do receive from us. This tells the inbox to trust emails coming from Mundus International and email sending domain. An email client is always learning; if you continue to open and click on our emails, your email client will learn to accept those emails in the future.

  5. Move emails from us found in your SPAM/junk folder back to the inbox. This tells the inbox where to place that email in the future and improves your domain’s sender reputation.

Stopped receiving our publications suddenly?

If you have not received our publications, our systems will show one of the following
1) The email has been delivered 2) The email soft bounced, or 3) The email hard bounced
 

When you contact us to advise that you are not receiving our publications, the first thing we will check is this system notification. We can then advise you what solution process needs to be followed

1. If our systems show the email was delivered

You did not receive our publication even though our records show it was delivered. There are two common explanations for this:

  • The email is sitting in a spam or junk folder

  • The email was placed in a quarantine area by a security filter. In this scenario, the email was filtered after being received by the server but before it was placed in your inbox

 

To resolve the problem:
If email is getting stuck in the spam or junk folder, move the email out of the junk folder and into your primary inbox. This action will teach your inbox that it wants to receive messages from Mundus International in the future
If the email isn’t found in the junk or spam folder, your organisation may have an email security software or firewall that quarantined the email before it reached their inbox.

  1. Work with your IT team to check your email server in order to locate the email from us and investigate why it was quarantined

  2. To prevent this from happening in the future, add our sending IP addresses to your allowlist. If you would like our IP sending addresses, please contact us.

 

2. Soft bounces
A soft bounce indicates a temporary problem with the recipients server, or another temporary technical problem. Contacts who soft bounce are eligible to receive future emails from us and Wix will continue to try sending the email for up to 72 hours


3. Hard bounces
When email addresses hard bounce, Wix drops them as recipients of future marketing emails. If any valid email addresses bounce there’s likely a security filter blocking the incoming message.
There a number of reasons why an email address hard bounce:

  • Unknown user: this indicates a permanent error caused by an invalid email address. Wix automatically drops contacts from future emails if they bounce for this reason

  • Mailbox full: this indicates a permanent error caused by an abandoned email inbox. Wix automatically drops contacts from future emails if they bounce for this reason

  • Content: something in the email body or subject triggered spam filters

  • Spam: something in the body, subject, or From address of the email that is classified as spam by the recipient’s email server

  • Policy: the email did not pass one of the security policies of the recipient’s server

To resolve the problem:

  1. Request that your IT/Email team whitelist https://mundus-international.com This tells your email server that it should expect to receive emails from any from address containing mundus-international.com

  2. Request your IT/Email team to whitelist our IP sending addresses from Wix. If you would like our IP sending addresses, please contact us

  3. Once the IT team has added our sending IP address to your allowlist, email us to confirm the allowlisting has been done

  4. We will then contact HubSpot so you can receive our products again

Publication dates

Mundus News is published on weekdays except public holidays
Mundus Weekly is published 40 times a year (roughly when the Riksdag is in session)
Mundus Business Insights is published 40 times a year with a break over summer and Christmas
The Monthly Policy Review and the Finland Monthly Brief are published 12 times a year

Mundus Archives

Our publications are also available in our archives, which can be accessed here https://mundus-archives.weebly.com/.
Subscribers will be able to access the publications they subscribe to. If you need access, email info@mundus-international.com.

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